FAQ

Online healthcare refers to the use of the Internet and communication technologies to provide healthcare services. Such services may include online consultations with doctors, remote diagnosis, drug delivery, health monitoring and so on. Through online healthcare, patients can conveniently communicate with doctors and obtain medical advice, prescriptions and treatment plans without having to physically visit a hospital or clinic.

Online healthcare is highly preferred for its convenience, immediacy, privacy protection, healthcare resource optimization and outbreak response. Patients can access healthcare services anytime, anywhere and enjoy a faster and more private healthcare experience, while helping to improve healthcare efficiency and respond to infectious disease outbreaks.

You can pursue a higher quality of care and medical services, professionalism, privacy, and a comprehensive quality of medical services for both you and your family.

Our team has extensive experience in health psychology counseling. Through years of training and practice, our professional counselors are equipped to handle a wide range of mental health issues. We are committed to providing personalized and professional psychological counseling services to our clients to help them resolve their distress and improve their mental health. If you have any mental health problems or needs, we will be happy to provide you with support and assistance.

Of course, we fully understand your concern about your doctor’s credentials. On our platform, you can check your doctor’s credentials and qualification information at any time. All of our doctors have gone through a rigorous qualification process and hold the relevant practicing certificates. If you need to check a doctor’s credentials or have any other questions, please feel free to contact our customer service team and we will be happy to provide you with support and assistance.

Yes, a personal consultation can be arranged by telephone, video conference or through Skype. You may also contact both the healthcare facility and treating physician by e-mail, and we encourage you to feel free to ask as many questions as you like. If a video or telephone consultation is arranged, you should be prepared with a list of questions and have your medication and medical history information with you.

This is one of the most important issues. First and foremost, we have high expectations, we understand the safest and policy-compliant healthcare, and we have a dedicated team aligned with major hospitals to provide one-on-one service, whether it’s a physician or equipment. Choosing to work with an RE will ensure that you have immediate access to the best practitioners in their area of expertise. Reduce your wait, everything is taken care of for you

RE will keep your personal information strictly confidential. You control access to your health information, and your personal information is only provided to your case manager and your personal assistant on a “need-to-know” basis to ensure that you are well taken care of during your medical travel. Unless necessary, we will only disclose further details with your permission. Your health portal and our website are encrypted with SSL and all access is username and password protected. Your medical tourism information will not be released to any third party, period. Please see our Privacy Policy and our Terms and Conditions for full information.